RETURNS SHORTAGES & CLAIMS:
- Returns will not be accepted without our authorization. All claims must be made within five days of receipt of order. All returns must be sent freight prepaid. all claims for merchandise lost or damaged in transit should be made to the transit company and damaged packages which are accepted by you must be signed for as damaged. Our liability ceases upon shipment. All returns are subject to a 30% handling charge. We cannot accept returned goods that have been washed or printed by anyone other than VKM. This policy includes heat transfers that have been applied. Return authorization numbers are valid for 21 days from issue. After this period, goods are no longer returnable. A copy of the invoice pertaining to your return must accompany all returned items.